Admin Assistant (Repairs Department)
Job Introduction
- Admin Assistant (Repairs Department)
- Beaverbrooks Head Office, Lytham St Anne's
- Permanent, 37.5 hours per week (Monday-Friday between 8am-6pm)
- £10.42 per hour (£20,388.94 per annum) + excellent benefits
- Phone interviews: 6th November
- Interview: 13th November
We now have a fantastic opportunity for a hardworking and motivated individual to work within our Beaverbrooks Repairs Department at our Head Office as our Administration Assistant/Administrator.
As Beaverbrooks Repairs Administration Assistant you will work towards the department’s goal of providing regular updates to our stores, office colleagues and external partners on the status of customer repairs. Whilst you’ll work as part of a busy team, you’ll also need to work to your own initiative to ensure that you provide both an excellent quality, and quantity of work.
This is a great opportunity to work for an award winning, jewellery retailer recognised as:
- ‘The Happiest Place to Work’, in partnership with Retail Trust, at the Retail Week Awards 2023
- The #6 Best Large Company in the UK and ‘Retail’s Best Company to Work For’ in the prestigious 100 Best Companies to Work For list 2022
- ‘Employer of the Year’ for 2022 at the UK Jewellery Awards
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Working at Beaverbrooks also brings with it a whole host of rewards and benefits, some of which are:
- Great office profit share bonus
- Outstanding colleague discounts which extend to your family & friends
- Free car parking
- Wellbeing scheme
- Contributory Pension & Life Assurance
- Regular social events - including, but not limited to: pay day drinks, football hospitality events, theatre and theme park trips.
- Free eye test every 2 years
- Flu Vaccinations paid for
- Enhanced maternity and paternity package
- Maternity return to work bonus
- Employee & family support & counselling – Retail Trust
Role Responsibility
- Chasing outstanding customer repairs with suppliers
- Liaising with office departments, stores and manufacturers to provide updates both face to face, over email and via phone
- Emailing estimated customer repair costs to our stores
- Processing post: sorting and dividing store repair parcels
- Generating and updating reports relating to customer repairs
- Security checks to include checking of waste to ensure no disposal of customer items
- General admin to support other areas of the department, at times
The Ideal Candidate
ESSENTIAL SKILLS/EXPERIENCE
- Excellent communication skills- both written and verbal
- Confident user of Microsoft Excel & Word
- High attention to detail
- Ability to prioritise
- Good numeracy and literacy skills
- A good team player
- Ability to work to own initiative
- Good decision-making skills
- Computer literate
DESIRABLE SKILLS/EXPERIENCE
- Previous experience of working with Excel reports
- Previous experience of responding to queries over email, phone and face to face
About the Company
We’re a family business. And you can tell that when you get here. It feels like family.
Established in 1919 we now have 85 locations across the UK, with 64 Beaverbrooks stores plus 18 dedicated brand boutiques including Tag Heuer, OMEGA, Breitling and Tudor. We also have our very successful ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.
Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated £21 million to over 1000 different charities.
We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.
If you would like to know more about Beaverbrooks, visit https://www.beaverbrooks.co.uk/about-us
Ref: INDOFF
Beaverbrooks