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Admin Assistant (Special Orders)

Please Note: The application deadline for this job has now passed.

Admin Assistant (Special Orders)

Job Introduction

  • Special Orders Administrative Assistant
  • Lytham St Anne's, Lancashire
  • Full Time - 37.5 hours per week, Monday-Friday 9am-5pm. 
  • £11.44 per hour + excellent benefits
  • Close date: Sunday 7th April
  • Interview dates: Initial calls w/c 8th April & Interviews w/c 15th April

We have an exciting opportunity for a self-motivated and highly organised individual to join our busy Special Orders department, as an Admin Assistant.  

This role is for a Full-Time person 37.5 hours this is Monday to Friday and flexibility will be required at peak times, this could include weekends which will be on a rota system and provided in advance. 

As the Admin Assistant you will be passionate about delivering a great customer experience and will support the team in their purpose of fulfilling customer orders as efficiently and profitably as possible. 

The awards we’ve been given as an employer speak volumes about what it’s like to work here, some of which are:

  • UK's 3rd Best Large Company to Work For – Best Companies 2023 – based on employee feedback (We’ve been in the top 10 for the last 5 years)
  • Retail's Best Company to Work For - Best Companies 2023
  • 3 star accreditation from Best Companies for the 18th year running, which reflects 'world class' levels of workplace engagement.
  • ‘The Happiest Place to Work’, in partnership with Retail Trust, at the Retail Week Awards 2023


They say you get out what you put in. And, at Beaverbrooks, our people put in so much.

In return, some of the benefits we offer include:

  • Great office profit share bonus
  • Outstanding colleague discounts which extend to your family & friends
  • Free car parking
  • Wellbeing scheme
  • Contributory Pension & Life Assurance
  • Regular social events - including, but not limited to: pay day drinks, football hospitality events, theatre and theme park trips.
  • Free eye test every 2 years
  • Flu Vaccinations paid for
  • Enhanced maternity and paternity package
  • Maternity return to work bonus
  • Employee & family support & counselling – Retail Trust

Main Responsibilities 

The role will involve the following:

  • Completing the Store orders using our inhouse system Elucid, for our customer orders 
  • Communicating with our suppliers and stores using phone and email 
  • Obtaining quotes from suppliers and calculating retail prices, whilst maintaining profit margins
  • Chasing and communicating with suppliers on our outstanding orders  
  • Ensuring all audit controls are met to ensure stock levels are correct. 
  • Decision making based on balancing customers’ needs with company profitability.
  • Using Microsoft Dynamics NAV to: 
  • Checking stock availability and upcoming stock orders
  • Chasing orders with suppliers

The Ideal Candidate 


  • Excellent verbal and written communication skills 
  • Experience in the use of Microsoft packages, predominantly Outlook & Excel
  • Ability to prioritise tasks and manage time effectively to meet deadlines.
  • Analytical and organised
  • Quick to learn new systems and procedures.
  • Flexible working approach and ability to thrive on a reactive department.
  • Self-motivated and positive
  • Ability to work within a team, on your own and under pressure.
  • Ability to follow set procedures. 


  • Experience of using Microsoft Dynamics NAV
  • Previous experience within a customer service role and/or quality control
  • Confident decision-making skills
  • Knowledge of Beaverbrooks product

About Beaverbrooks

We’re a family business. And you can tell that when you get here. It feels like family.

Established in 1919 we now have 85 locations across the UK, with 64 Beaverbrooks stores plus 18 dedicated brand boutiques including Tag Heuer, OMEGA, Breitling and Tudor. We also have our very successful ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.

Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated £23.5 million to over 750 different charities.

We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.

Beaverbrooks - The hallmark of amazing people



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