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Administration Assistant (Special Orders)

Please Note: The application deadline for this job has now passed.

Administration Assistant (Special Orders)

Job Introduction

  • Administration Assistant (Special Orders) 
  •  Lytham St Annes
  • 37.5 hours per week (Monday-Friday 9am-5pm) 
  • £18,650-£19,500 per annum, depending on experience 
  • Close date: Thursday 27th January
  • Interviews: 3rd and 4th February 

We have an exciting opportunity for a self-motivated and highly organised individual to join our award winning Beaverbrooks family as an Admin Assistant on our busy Special Orders department. 

As the Admin Assistant you will be passionate about delivering a great customer experience and will support the team in their purpose of fulfilling customer special orders as efficiently and profitably as possible. 

We are proud to have recently achieved the number one position in the prestigious 100 Best Companies to Work For list 2021, in addition to being announced as ‘Retail’s Best Company to Work For’ 2021. It’s also our 16th consecutive year of receiving three-star accreditation for ‘world class’ levels of workplace engagement.

This role is based at our covid-safe office in Lytham St Annes, Lancashire.

Role Responsibility

             The role will involve the following:

  • Supporting our stores, website function and suppliers with their special order enquiries via telephone & email
  • Obtaining quotes from suppliers and calculating retail prices, whilst maintaining profit margins
  • Working towards customer requirement dates
  • Advising our store/ website function colleagues on the special-order process and helping our customers find the best solution for their needs
  • Quality control of stock entering the business
  • Ensuring all audit controls are met to ensure stock levels are correct
  • Decision making based on balancing customers’ needs with company profitability
  • Using Microsoft Dynamics NAV to:
  • Create stock codes
  • Place orders with suppliers
  • Book stock into the company
  • Create transfers from warehouse to stores
  • Processing invoices & credit notes ensuring payment run deadlines are met
  • Checking stock availability and upcoming stock orders
  • Chasing orders with suppliers

The Ideal Candidate

ESSENTIAL SKILLS

  • Excellent verbal and written communication skills 
  • Confident telephone manner
  • Experience in the use of Microsoft packages, predominantly Outlook & Excel
  • Ability to prioritise tasks and manage time effectively to meet deadlines
  • Analytical and organised
  • Quick to learn new systems and procedures
  • Flexible working approach and ability to thrive on a reactive department
  • Self-motivated and positive
  • Ability to work within a team, on your own and under pressure
  • High attention to detail
  • Ability to follow set procedures

DESIRABLE SKILLS

  • Experience of using Microsoft Dynamics NAV
  • JET certificate and JET diploma
  • Previous experience within a customer service role and/or quality control
  • Understanding of metal prices, currency and exchange rates
  • Confident decision-making skills
  • Knowledge of Beaverbrooks product and hallmarks

This role would be ideal for someone with previous experience in a customer service admin role such as an Administrator, Administration Assistant or Admin Assistant. 

About the Company

We’re a family business. And you can tell that when you get here. It feels like family.

Established in 1919 we now have 72 stores across the UK and an ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.

Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £16 million to over 750 different charities.

We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.

Some of our other benefits include:

  • Holidays are 28 days per annum inclusive of bank holidays, rising to 33 days the March after completion of 2 years’ service.
  • Office profit share bonus
  • Free car parking
  • Outstanding staff discounts which extend to your family & friends.
  • Wellbeing scheme
  • Contributory Pension & Life Assurance
  • Free eye test every 2 years
  • Flu Vaccinations paid for
  • Enhanced maternity and paternity package
  • Maternity return to work bonus
  • Employee & family support & counselling – Retail Trust
  • Cycle scheme

If you would like to know more about Beaverbrooks, visit https://www.beaverbrooks.co.uk/about-us

Ref: INDOFF

Beaverbrooks

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