Administrator/ Admin Assistant (Web Admin & Returns)

Job Introduction

• Administrator (Web Admin & Returns) 
• Lytham St Annes 
• Christmas temporary contract until 21st January 2023
• 37.5 hours per week. Monday-Friday 9am-5pm
• £9.50 per hour
• Close date: Wednesday 9th November

This is a great opportunity to work for an award winning, jewellery retailer recognised as:

• The #6 Best Large Company in the UK and ‘Retail’s Best Company to Work For’ in the prestigious 100 Best Companies to Work For list 2022
• ‘Employer of the Year’ for 2022 at the UK Jewellery Awards
• ‘Best Place to Work’ at The Retail Week Awards 2020.

An exciting opportunity has arisen for an Administrative Assistant to join our dynamic and fast-growing Web Fulfilment Operation and provide admin support for all our online customer orders. 

This is an ideal role for a logical individual who is is passionate about providing great customer experiences, and who is looking to progress their career in admin. 

During the build up to & during peak periods, along with providing cover for team member’s holidays, there will be a need for flexibility as you may be required to work additional hours. Shift patterns will fall during our department working hours of 8am-7pm, Monday to Sunday and on a weekly rotation basis. Shift patterns will be published 4 weeks in advance.

Working at Beaverbrooks also brings with it a whole host of rewards and benefits, including:

• Office breakfast club - breakfast provided free of charge, Monday to Friday
• Regular social events- including, but not limited to: pay day drinks, football hospitality events, theatre and theme park trips.
• Outstanding staff discounts which extend to your family & friends.
• Wellbeing scheme- including monthly walks 
• Flu Vaccinations paid for
• Employee & family support & counselling – Retail Trust
• Cycle scheme

Role Responsibility

The role will predominantly involve;

• Analysing the progress of orders, placing a strong focus upon ensuring that delivery dates and deadlines are met.
• Where delivery dates are not possible you will ensure that customers are notified of any delays at the earliest opportunity.
• You will ensure that all details relating to an order are kept up to date, making sure that all notes are maintained.
• Building strong relationships with our branches and holding stores accountable for their performance in checking and actioning any order requests.
• Liaising with our Special Orders department ensuring special orders are placed, managing the lead times and item cost prices.
• Handling daily stock transfers including Ship from Store and Local Pick Click and Collect.
• Actioning incoming department post daily.
• Monitoring Hitachi Finance agreement status’ confirming payment has been requested where appropriate.

Please note that whilst admin experience is desirable, we're open to receiving applications from candidates who have less exposure to this, but are looking to develop their admin skills. 

The Ideal Candidate

• Experience of, and passion for, delivering excellent customer service
• Excellent written and verbal communication skills
• Competent in Microsoft Office (Outlook, Word, Excel)
• Proactive, with a ‘take action’ mindset
• Highly organised and self-motivated
• Ability to prioritise
• Ability to multi-task
• Good rapport building skills and the ability to be adaptable
• Works well individually and within a team

About the Company

We’re a family business. And you can tell that when you get here. It feels like family.

Established in 1919 we now have 72 stores across the UK and an ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.

Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £18.35 million to over 750 different charities.

We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.

If you would like to know more about Beaverbrooks, visit https://www.beaverbrooks.co.uk/about-us

Ref: INDOFF

Beaverbrooks