Administrator

Job Introduction

• Special Orders Administrator
• Full Time - 37.5 hours per week, Monday-Friday 9am-5pm.
• Please note there will be the requirement to step up to meet business needs but this can be discussed at interview. 
• 9-month temporary contract 
• £9.50 per hour (equivalent to £18,588.76) + excellent benefits

• This is a great opportunity for an Administrator to work for an award winning, jewellery retailer recognised as:

• The #1 Best Large Company in the UK and ‘Retail’s Best Company to Work For’ in the prestigious 100 Best Companies to Work For list 2021
• ‘Employer of the Year’ for 2022 at the UK Jewellery Awards
• ‘Best Place to Work’ at The Retail Week Awards 2020.

We now have an exciting opportunity for a self-motivated and highly organised individual to join our busy Special Orders department, as an Administrator.  

As an Administrator on the Special Orders department, you will be passionate about delivering a great customer experience and will offer admin support, working with the team in their purpose of fulfilling customer orders as efficiently and profitably as possible. 

Role Responsibility

The role will involve the following admin tasks:

• Completing store special orders for customers using our inhouse system Elucid.
• Communicating with our suppliers and stores using phone and email.
• Obtaining quotes from suppliers and calculating retail prices, whilst maintaining profit margins.
• Chasing and communicating with suppliers on our outstanding orders.  
• Ensuring all audit controls are met to ensure stock levels are correct.
• Decision making based on balancing customers’ needs with company profitability
• Using Microsoft Dynamics NAV to:

• Check stock availability and upcoming stock orders
• Chasing orders with suppliers

The Ideal Candidate

E       ESSENTIAL SKILLS/EXPERIENCE 

• Confident telephone manner to be able to communicate with external and internal customers
• Great written communication skills and confident with emails 
• Experience in the use of Microsoft packages, predominantly Outlook & Excel
• Ability to prioritise tasks and manage time effectively to meet deadlines
• Analytical and organised
• Quick to learn new systems and procedures
• Flexible working approach and ability to thrive on a reactive department
• Self-motivated and positive
• Ability to work within a team, on your own and under pressure
• Ability to follow set procedures

DESIRABLE SKILLS/EXPERIENCE 

• Experience of using Microsoft Dynamics NAV
• Previous experience within a customer service role and/or quality control
• Confident decision-making skills
• Knowledge of Beaverbrooks product

This role would be ideal for a candidate who has previous admin experience, as an Administrator, or Admin Assistant, but please note that all applicable system training will be provided. 

About the Company

We’re a family business. And you can tell that when you get here. It feels like family.

Established in 1919 we now have 72 stores across the UK and an ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.

Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £16 million to over 750 different charities.

We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.

Some of our other benefits include:

• Great office profit share bonus
• Office breakfast club - breakfast provided free of charge, Monday to Friday
• Regular social events- including, but not limited to: pay day drinks, football hospitality events, theatre and theme park trips.
• Outstanding staff discounts which extend to your family & friends.
• Wellbeing scheme- including monthly walks 
• Contributory Pension & Life Assurance
• Free eye test every 2 years
• Flu Vaccinations paid for
• Enhanced maternity and paternity package
• Maternity return to work bonus
• Employee & family support & counselling – Retail Trust
• Cycle scheme

If you would like to know more about Beaverbrooks, visit https://www.beaverbrooks.co.uk/about-us

Ref: INDOFF

Beaverbrooks