CRM Administrator
Job Introduction
Job Title: CRM Administrator
Location: Lytham St Annes
Contract: Temporary 6-month contract
Hours: 25-30 hours per week, within the department working hours of Monday-Friday 9am-5pm. This can be further discussed at interview.
Salary: £9.19 per hour - 10.22 per hour, depending on experience (£18,000 - £20,000 per annum pro rata)
Interviews: w/c 23rd August
We now have an exciting new opportunity to join our CRM marketing Team as a CRM Admin Assistant sitting within our fast paced and ever-growing marketing department. As a CRM Admin Assistant, you’ll support with both the delivery of great customer experience, and building loyalty. It’s a particularly exciting time for the marketing department as we launch a new platform that will provide lots of new opportunities to enhance the way we target and speak to our customers.
We are beyond proud that we have recently taken the top spot in the prestigious 100 Best Companies to Work For list 2021 meaning that we are officially the Best Large Company to Work For in the UK, and are also the Best Retailer.
This role is based at our office in Lytham St Annes, Lancashire although the team are currently working a combination of office and home due to COVID. Office based requirements and options for remote working will be discussed at interview.
Role Responsibility
As the CRM Admin Assistant, you will:
- Support the maintenance of our customer database, ensuring customer preferences are up to date and subscriptions from customers are completed
- Ensure we’re talking to our full customer database- you’ll support with the import of customer data (including new customers) and enhancing the information we have for existing customers
- Support with quality control on customer audience selection and data for CRM marketing campaigns
- Support with the testing of emails ensuring they’re accurate and provide the best customer journey, before sending to our customer database
- Pull together weekly CRM and email reports including store sign up and campaign reports
- As we launch our new CRM system, you’ll support with all aspects of launch and ongoing development including: quality control data migration to the new system, testing any new features and supporting ongoing releases
- Support the CRM marketing team with any required admin tasks
The Ideal Candidate
- Exceptional attention to detail
- Proactive, positive, and enthusiastic attitude
- Highly organised
- Excellent verbal and written communication skills
- Self-starter, able to prioritise and work under own initiative.
- Ability to work efficiently and accurately on several projects at any one time.
- Initiative to ask questions, speak up and contribute ideas.
- Adaptable, responsive and able to work in a fast-paced environment
- Proficient in Microsoft Excel
- Previous experience of working with in marketing department is desirable, but not essential.
About the Company
We’re a family business. And you can tell that when you get here. It feels like family.
Established in 1919 we now have 72 stores across the UK and an ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.
As well as achieving the number one position in the prestigious 100 Best Companies to Work For list 2021, and ‘Retail’s Best Company to Work For’ 2021, further recognition has also been received at The UK Jewellery Awards where we were awarded Employer of the Year for 2020 and at The Retail Week Awards 2020, where we were awarded 'Best Place To Work'.
Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £16 million to over 750 different charities.
We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.
Some of our other benefits include:
- Holidays are 28 days per annum inclusive of bank holidays
- Outstanding staff discounts which extend to your family & friends.
- Wellbeing scheme
- Contributory Pension & Life Assurance
- Free eye test every 2 years
- Flu Vaccinations paid for
- Enhanced maternity and paternity package
- Maternity return to work bonus
- Paternity Leave
- Employee & family support & counselling – Retail Trust
- Cycle scheme
If you would like to know more about Beaverbrooks, visit https://www.beaverbrooks.co.uk/about-us
The Hallmark of Amazing People
Ref: INDOFF
Beaverbrooks