CRM Coordinator

Job Introduction

• CRM Coordinator (Platform and Data)
• Marketing Department
  
• Lytham St Anne's Lancashire
• Permanent, 37.5 hours per week Monday-Friday
• £26,000 - £28,000 depending on experience + Bonus + Excellent Benefits                     

We have a fantastic opportunity for an organised, proactive and self-starting individual to join our team as a CRM Coordinator.

This role will support the development of our customer data and communications platform to improve access and use of customer insight and ensuring we are always optimising the technology and tools available. 

You will also play a key role in defining and implementing new technology enhancements and tools to support the wider CRM team in delivering their vision for highly personal and seamless customer experiences at Beaverbrooks, to engender long lasting customer relationships and repeat business. 

About Beaverbrooks

Established in 1919, we have 88 locations across the UK. This includes 63 Beaverbrooks stores & 22 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling & Tudor. We also have 3 Loupe boutiques, with Rolex showrooms.

We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things. Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers & the wider community.

As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued. 

The awards we’ve been given as an employer speak volumes about what it’s like to work here, some of which are:

• UK's 3rd Best Large Company to Work For – Best Companies 2023 – based on employee feedback (We’ve been in the top 10 for the last 5 years)
• Retail's Best Company to Work For - Best Companies 2023
• 'Employer of the Year 2024’ - The UK Jewellery Awards

Amazing benefits for amazing people

They say you get out what you put in. And, at Beaverbrooks, our people put in so much.

In return, just some of the benefits we offer include:

• 33 days holidays (inc bank hols, pro rata)
• Contributory Pension & Life Assurance
• Outstanding colleague discounts
• Wellbeing scheme
• Employee & family support & counselling with the Retail Trust
• A variety of different schemes to help you support charities close to your heart
• Office profit share bonus 

Main responsibilities

• Day to day coordination of BAU system enhancements and build projects – first point of contact for Hyper, Vecton, Exponea. Responsible for ensuring requirements for any developments are clearly captured and the work delivers against the brief
• Manage the Platform and Data roadmap, ensuring each project has a clear timeline, and is delivered to plan, escalating any challenges to CRM Manager
• You will become a subject matter expert (SME) for our customer data platform, supporting larger scale implementation projects run by the Beaverbrooks technical team (in the process of being built)
• You’ll ensure all documentation relating to system processes, integrations and developments is accurate and kept updated to date – working with our wider technical teams and partners. You’ll be responsible for communicating any changes to relevant teams across the business
• As a SME in the customer data platform you will work with the Communications and Campaigns arm of CRM, contributing ideas for how to optimise the platform and data we have
• You will support implementation of new channels and integrations e.g SMS
• You’ll inspire the wider Beaverbrooks teams with new developments, support the onboarding of new tools and processes and be responsible for developing documentation and training materials around this to ensure smooth adoption
• You’ll turn data questions and hypotheses into briefs for our data consultants
• You’ll coordinate data analysis and insight briefs into our data consultants and verify the completeness and accuracy of reporting and insight that is supplied
• You will champion the accurate and efficient collection of data across the business, looking for ways to improve this and manage day to day enhancements e.g. Collection of reason for purchase,  EPOS enhancements to reduce dedupe challenge, improvement of diamond MPC etc
• You’ll support the team with troubleshooting challenges and issues with reports, BI etc
• As a key member of the CRM team, you’ll be required to support the team with wider CRM related tasks and projects as required.

Beaverbrooks