CRM Marketing Admin Assistant

Job Introduction

Job Title: CRM Marketing Admin Assistant

Location: Lytham St Annes

Contract: Temporary 6-month contract

Hours: 37.5 hours per week, within the department working hours of Monday-Friday 9am-5pm. This can be further discussed at interview. 

Salary: £19,000-£21,000 per annum depending on experience 

Close date: Sunday 25th September

We now have an exciting opportunity to join our CRM marketing Team as a CRM Marketing Admin Assistant sitting within our fast paced and ever-growing marketing department.

As a CRM Marketing Admin Assistant, you’ll support with both the delivery of great customer experience, and building loyalty. It’s a particularly exciting time for the marketing department as we launch a new platform that will provide lots of new opportunities to enhance the way we target and speak to our customers.

We are proud to have recently achieved the number one position in the prestigious 100 Best Companies to Work For list 2021, in addition to being announced as ‘Retail’s Best Company to Work For’ 2021. It’s also our 16th consecutive year of receiving three-star accreditation for ‘world-class’ levels of workplace engagement.

We are based at our head office in St Annes, Lancashire but our teams are currently operating a hybrid way of working with a mix of home and remote working. This can be discussed further at interview.

Role Responsibility

As the CRM Marketing Admin Assistant, you will:

• Support with all aspects of the launch and ongoing development of our new CRM system, including: quality control data migration to the new system, testing any new features and supporting ongoing releases.
• Support the CRM marketing team with any required admin tasks.
• Support the maintenance of our customer database, ensuring customer preferences are up to date and subscriptions from customers are completed.
• Ensure we’re talking to our full customer database- you’ll support with the import of customer data (including new customers) and enhancing the information we have for existing customers.
• Support with quality control on customer audience selection and data for CRM marketing campaigns.
• Support with the testing of emails ensuring they’re accurate and provide the best customer journey, before sending to our customer database.
• Pull together weekly CRM and email reports including store sign up and campaign reports.

The Ideal Candidate

ESSENTIAL SKILLS/EXPERIENCE

• Quick learner with an exceptional eye for detail, an interest in marketing and passion for ensuring a great customer experience
• Proficient in Microsoft Excel
• Proactive, positive, and enthusiastic attitude
• Highly organised
• Excellent verbal and written communication skills
• Self-starter, able to prioritise and work under own initiative.
• Ability to work efficiently and accurately on several projects at any one time.
• Initiative to ask questions, speak up and contribute ideas.
• Adaptable, responsive and able to work in a fast-paced environment

DESIRABLE SKILLS/EXPERIENCE

•          Previous experience in a marketing department and/or relevant qualifications

•          Previous experience of reporting and working with databases

•          Previous experience of testing

About the Company

We’re a family business. And you can tell that when you get here. It feels like family.

Established in 1919 we now have 72 stores across the UK and an ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.

As well as achieving the number one position in the prestigious 100 Best Companies to Work For list 2021, and ‘Retail’s Best Company to Work For’ 2021, further recognition has also been received at The UK Jewellery Awards where we were awarded Employer of the Year for 2020 and at The Retail Week Awards 2020, where we were awarded 'Best Place To Work'.

Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £16 million to over 750 different charities.

We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.

Some of our other benefits include:

• Holidays are 28 days per annum inclusive of bank holidays
• Outstanding staff discounts which extend to your family & friends.
• Wellbeing scheme
• Contributory Pension & Life Assurance
• Free eye test every 2 years
• Flu Vaccinations paid for
• Enhanced maternity and paternity package
• Maternity return to work bonus
• Paternity Leave
• Employee & family support & counselling – Retail Trust
• Cycle scheme

If you would like to know more about Beaverbrooks, visit https://www.beaverbrooks.co.uk/about-us

The Hallmark of Amazing People

Ref: INDOFF

Beaverbrooks