Customer Sales Assistant

Job Introduction

• Customer Sales Assistant
• Contract: Temporary until 30th Jan 2027
• Hours: Part Time – 30 hours per week, across 7 days, within the department opening hours of 9am – 6pm (8pm business dependant)
• Location: Lytham St Annes, Lancashire
• Salary: £12.71 per hour
• Close date: Saturday 10th October 

Join us for Christmas! 

Christmas is one of our busiest and most exciting times of the year, and we’re looking for someone who loves helping people to join our Customer Sales Team on a temporary basis.

As a Customer Sales Assistant you’ll help us make sure our customers receive the fantastic service they expect from Beaverbrooks, whether they’re looking for advice, need a helping hand with an order or simply want to speak to someone.

You’ll spend most of your time supporting our Customers and Sales Team, with a particular focus on Webchat, Price Promise enquiries. You’ll also lend a hand with some of the wider team’s admin when needed, helping us keep things running smoothly during our busiest time of year.

Key Responsibilities

• Supporting customers through live chat, providing friendly, helpful and accurate advice.
• Handling Price Promise enquiries in line with our policies and processes.
• Supporting the Sales Team with customer enquiries finding solutions wherever possible.
• Working closely with our teams and stores to make sure customers receive a seamless experience.
• Providing accurate information about our products, services and policies.
• Knowing when to resolve an enquiry yourself and when to signpost or escalate it to the right team.
• Helping with occasional team admin, such as post, returns and other tasks that help keep the team organised.
• Keeping accurate records and making sure customer information is up to date.
• Working positively and collaboratively as part of a busy team, particularly during the Christmas period.
• Taking ownership of your work and helping us deliver a great experience for every customer, every time.

The Ideal Candidate

Essential Skills

• Passionate about delivering a great customer experience.
• Strong written and verbal communication skills.
• Confident communicating with customers through live chat and other channels.
• Able to work at pace, manage competing priorities and stay organised.
• A natural problem-solver who enjoys finding solutions for customers.
• Good attention to detail and accuracy.
• Confident knowing when to resolve an enquiry and when to signpost or escalate.
• Positive, flexible and willing to support colleagues wherever needed.
• Works well as part of a busy, collaborative team.
• Demonstrates the values and behaviours of the Beaverbrooks Way.

Desirable Skills

• Previous experience in customer service, sales or a similar customer-facing role.
• Experience using live chat or CRM systems.
• Previous experience handling Price Promise or similar pricing enquiries.
• Experience working in a fast-paced retail or contact centre environment.

Why Beaverbrooks?

We’re a family business, and that feeling runs through everything we do. Our purpose is simple: to enrich lives – for our colleagues, customers and communities.

We’re proud to be recognised as Retail’s No.1 Best Company to Work For and an Outstanding Company to Work For by Best Companies in 2025, as well as winning Employer of the Year 2026 at The UK Jewellery Awards and The Professional Jeweller Awards. 

Amazing benefits for amazing people

We believe amazing people deserve amazing benefits, including:

• Free breakfast & fruit
• Outstanding colleague discounts
• Wellbeing scheme
• Regular social events
• Employee & family support and counselling through the Retail Trust
• Charity initiatives to help you support causes close to your heart 

Ready to make Christmas sparkle? We’d love to hear from you! 

Beaverbrooks - The hallmark of amazing people

REF:INDOFF

Beaverbrooks