Customer Service Assistant- Web Chat
Job Introduction
- Customer Service Assistant- Web Chat
- Full Time- 37.5 hours per week within department working hours of Monday-Sunday 9am-8pm
- Location: Lytham St Annes
- £18,961.23 (£9.69 per hour) rising to £20,405.57 (£10.42 per hour) following successful completion of our transition period.
- Close date: Sunday 31st July
- Interviews: Friday 5th August
We now have a fantastic opportunity for someone who shares our passion for delivering an exceptional customer experience, to join our Customer Service team at our Head Office in Lytham St. Annes, as a Customer Service Assistant.
As a Customer Service Assistant, you will be the primary point of contact between our business and our customers and will support and advise customers, stores and your other colleagues who are placing orders, finding information, returning purchases and making complaints. In doing so you will strive to gain and retain customers by offering a service that enriches people’s lives.
We are proud to have recently achieved the number one position in the prestigious 100 Best Companies to Work For list 2021, in addition to being announced as ‘Retail’s Best Company to Work For’ 2021. It’s also our 16th consecutive year of receiving three-star accreditation for ‘world class’ levels of workplace engagement.
Role Responsibility
- Provide web chat support for customers
- Communicate with customers not only via web chat but also via phone and email
- Deal with general phone and email enquiries from store colleagues
- Deal with social media and ‘Price Promise’ requests on behalf of the company
The Ideal Candidate
ESSENTIAL SKILLS AND EXPERIENCE
- Experience of, and passion for, delivering excellent customer service within a retail environment
- Excellent verbal and written communication skills
- Good typing speed and the ability to respond quickly and effectively during text and video chats
- Comfortable on video
- Good rapport building skills
- Empathetic, caring and an active listener
- Strives for 5-star feedback
- Presentable
- Self-motivated
- Results driven
- Ability to demonstrate strong and objective complaint handling
DESIRABLE SKILLS AND EXPERIENCE
- Previous experience of a similar role providing customer support via web chat, telephone, email and letter
- Assertive
About the Company
We’re a family business. And you can tell that when you get here. It feels like family.
Established in 1919 we now have 72 stores across the UK and an ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.
Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £16 million to over 750 different charities.
We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.
Some of our other benefits include:
- Free car parking
- Outstanding staff discounts which extend to your family & friends.
- Generous office profit share bonus
- Wellbeing scheme
- Contributory Pension & Life Assurance
- Free eye test every 2 years
- Flu Vaccinations paid for
- Enhanced maternity and paternity package
- Maternity return to work bonus
- Paternity Leave
- Employee & family support & counselling – Retail Trust
- Cycle scheme
If you would like to know more about Beaverbrooks, visit https://www.beaverbrooks.co.uk/about-us
Beaverbrooks
The Hallmark of Amazing People
Ref: INDOFF
Beaverbrooks