Customer Service Assistant- Web Chat

Job Introduction

Job Title: Customer Service Assistant- Web Chat

Location: Lytham St Anne's 

Contract: 9-month temporary contract

Hours: 30 hours per week (excluding breaks). These hours are across 7 days, within the department working hours of 8:30am-8:30pm 

Interviews: 19th & 20th March 

We now have a fantastic opportunity for someone who shares our passion for delivering exceptional customer experience, to join our customer service team at our Head Office in Lytham St. Annes.

As a Customer Service Assistant, you will be the primary point of contact between our business and our customers and will support and advise customers, stores and your other colleagues who are placing orders, finding information, returning purchases and making complaints. In doing so you will strive to gain and retain customers by offering a service that enriches people’s lives.

Role Responsibility

• Provide video web chat support for customers
• Communicate with customers via not only web chat but also phone and email
• Deal with general phone and email enquiries from store colleagues
• Deal with social media and ‘Price Promise’ requests on behalf of the company

The Ideal Candidate

ESSENTIAL SKILLS AND EXPERIENCE

• Experience of, and passion for, delivering excellent customer service within a retail environment
• Excellent verbal and written communication skills
• Good typing speed and the ability to respond quickly and effectively during text and video chats
• Comfortable on video
• Good rapport building skills
• Empathetic, caring and an active listener
• Strives for 5-star feedback
• Presentable
• Self-motivated
• Results driven
• Ability to demonstrate strong and objective complaint handling

DESIRABLE SKILLS AND EXPERIENCE

• Previous experience of a similar role providing customer support via web chat, telephone, email and letter

• Assertive

About the Company

We’re a family business. And you can tell that when you get here. It feels like family.

From the very smallest details to the big important things. You’ll feel it in the warm and familiar way we talk to each other and you’ll feel it in the way we engage with the wider community, too.

As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued.

Established in 1919 we now have 70 stores across the UK and provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.

We pride ourselves on the work we do for local communities. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £13 million to over 750 different charities.

We were awarded ‘Employer of the Year’ in The UK Jewellery Awards 2019 and have featured in The Sunday Times Top 100 ‘Best Companies to Work For’ for 17 consecutive years –ranking number 9 in 2020. Further recognition has also been received at the Retail Week Awards 2019, where we were awarded 'Best Place To Work'.

Ref INDRS 

Beaverbrooks