Deputy Manager (Outbound Web Dispatch & Replenishment)

Job Introduction

Outbound Deputy Manager

(Web Dispatch & Replenishment)

Location: Lytham St. Annes
Salary: £36,000 – £38,000 (depending on experience)
Hours: Full-time, 39 hours per week
Closing Date: Sunday 28th September

The Dispatch and Replenishment departments are responsible for the accurate picking, packing, and delivery of items to our customers, stores, and boutiques within our fast-paced, dynamic retail environment.

Following significant growth in our Outbound operations, we’re excited to offer an opportunity for a Deputy Manager to join our management team and help shape our continued success.

As an Outbound Deputy Manager, you will be responsible for leading the management team and wider team to meet operational performance and cultural expectations, alongside identifying areas where we can strive for success. 

Reporting to the Outbound Manager, you’ll support the delivery of the annual strategy, ensure objectives and KPIs are met, and drive high standards across the team. You'll help build a culture of achievement, with people development and the Beaverbrooks Way at the core.

MAIN RESPONSIBILITIES

Within the role, the successful candidate will:

• Work with the Outbound Manager to define and deliver the department strategy. 
• Hold the management team accountable for delivering the expected department performance, ensuring that the Beaverbrooks Way is always upheld. 
• Ensure the running of all department responsibilities, including customer orders, store replenishment and training. 
• Ensure that the ethos of ‘every customer, every time’ is delivered with every shipment. 
• Develop a department where the management team is engaged, influential, and work collaboratively each day. 
• Work together with the management team to support the development of the entire department through the creation of clear career pathways or supporting an individual to be the best within their current role.
• Be an active, involved role model with the ability to build great relationships with all members of the department, suppliers, and all office departments.
• Role model the Beaverbrooks Way through accountability, open communication, and feedback. 
• Share feedback in an open and honest yet balanced way, including performance management-led conversations where needed. 
• Lead and inspire the team to strive for success and celebrate achievements. 
• Accountable for supporting the manager in identifying opportunities for cost savings and improved services.
• Lead the team through key peak trading periods with energy and passion.
• Act, making well-balanced and quick decisions that have the company's values and ethos at heart. 
• Communicate in a clear, accurate, and concise manner in both a written and verbal format.

Working Hours

Planned on a 4-week rota, shifts within the following times:

• January–October

  • Weekdays: 07:45–21:30

  • Weekends: 12:30–20:30

• November–December (Peak Trading)

  • Weekdays: 06:00–22:00

  • Weekends: 08:00–20:30

About Beaverbrooks

Established in 1919, we have 80 locations across the UK. This includes 57 Beaverbrooks stores & 23 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling & Tudor. We also have 3 Loupe boutiques, with Rolex showrooms.  

We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things. 

Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers & the wider community.

As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued.

Award-Winning Workplace

The awards we’ve been given as an employer speak volumes about what it’s like to work here, some of which are:

• Retail's 3rd Best Company to Work For - Best Companies 2024
• We have been awarded a 3 star accreditation for 'World Class levels of Engagement' for 19 years running - Best Companies 2024 - based on colleague feedback
• 'Employer of the Year 2024’ - The UK Jewellery Awards

 Amazing benefits for amazing people

They say you get out what you put in. And, at Beaverbrooks, our people put in so much.

In return, just some of the benefits we offer include:

• 33 days holidays (inc bank hols, pro rata)
• Profit share bonus
• Private healthcare (Bupa)
• Contributory Pension & Life Assurance
• Outstanding colleague discounts, which extend to your family & friends
• Wellbeing scheme
• Employee & family support & counselling in partnership with the Retail Trust
• A variety of different schemes to help you support charities close to your heart 

Who we’re looking for:

• Previous management experience
• A role model for working within the Beaverbrook's Way, ensuring these standards are implemented and upheld through development, understanding, accountability, and recognition - The Beaverbrooks Way
• Passionate about delivering an excellent customer experience in alignment with our company brand values.
• Demonstrates the ability to think strategically and drive results
• Maintains high standards and ensures the team is supported and developed to meet those same expectations.
• Adaptable to changes and challenges, taking each opportunity in your stride.
• Can work pro-actively using your initiative and experienced decision-making skills.
• Approachable, with the ability to build strong team relationships.
• Ability to work to deadlines and targets whilst under pressure within a fast-paced and ever-changing operational environment. 
• Can work alongside an established supportive management team.   
• Can demonstrate strong results within your current role.

       DESIRABLE SKILLS:

• A competent understanding of MS Word and MS excel.
• Experience leading a large team (10+) 

Ref: INDOFF

Beaverbrooks