Dispatch Picking and Packing Assistant

Job Introduction

Job Title:          Picking & Packing Assistant (Web Fulfilment Dispatch) 

Department:     Web Fulfilment Dispatch

Location:          Lytham St Annes 

Contract:          Christmas temporary contract until 15th January 2022

Salary:              £8.91 per hour

Hours:            15 Hours per week increasing to full time hours (37.5) during peak times. Shifts will fall during our department hours of 6 am – 10 pm Monday to Sunday. Further detail on shift patterns can be found in the job description below.

We are looking for hardworking and motivated individuals to join our dynamic and fast-growing Web Fulfilment Dispatch operation. The department oversees the delivery of all customer orders placed through our Website & Mail Order channels along with our Next and Very affiliation. As a Dispatch Picking and Packing Assistant, you will join our large existing team, who all focus upon providing the best possible service to our customers, every time.

We are proud to have recently achieved the number one position in the prestigious 100 Best Companies to Work For list 2021, in addition to being announced as ‘Retail’s Best Company to Work For’ 2021. It’s also our 16th consecutive year of receiving three-star accreditation for ‘world class’ levels of workplace engagement.

The role will be based within a COVID secure working area, and you will be on your feet for the entirety of your shifts. As a Picking and Packing Assistant, you will be responsible for fulfilling customer’s orders in an efficient manner, ensuring our customers receive their order presented to our high standards and set guidelines, in accordance with the specifications of the numerous brands that we dispatch.

Hours for the role will vary depending on shift patterns on a rota basis. Shifts patterns will be published 4 weeks in advance.

Shifts will be during our department opening times of 6 am - 10 pm Monday to Sunday.

During the build up to Black Friday, Christmas, and our sale period, there will be a need for flexibility as you may be required to work the equivalent of full-time hours (37.5) or above, depending upon order quantities.

Role Responsibility

The role will predominantly involve;

• Picking items for dispatch
• Matching items to the correct customer order
• Checking the item condition of stock prior to dispatch
• Following set packing guidelines
• Correctly processing order labels for dispatch as per customer shipping requirements
• Support carrier loading procedures
• Matching our volume targets to ensure all orders are dispatched on the required day
• Supporting with packaging deliveries
• Supporting with 'ship from store' packaging requests
• Ensuring all working areas are kept in a safe & tidy condition

(Duties will rotate between picking, packing and despatching of orders)

The Ideal Candidate

• Experience of and passion for, delivering excellent customer service
• Transferable skills and experience from similar fast paced, target driven environments
• Good rapport building skills and the ability to be adaptable
• Punctual, enthusiastic and able to work at a fast pace
• Works well in a team but have good initiative to work alone
• Highly organised, self-motivated and hardworking
• Ability to work with computers
• A keen eye for detail
• Proactive, with a ‘take action’ mindset

Whilst this role would be great for candidates for have previous experience as Order Pickers/ Pickers/ Pickers and Packers, we're open to candidates who have no previous experience but have the relevant skills listed above, as all applicable training will be provided as part of the role.

About the Company

We’re a family business. And you can tell that when you get here. It feels like family.

Established in 1919 we now have 72 stores across the UK and an ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.

As well as achieving the number one position in the prestigious 100 Best Companies to Work For list 2021, and ‘Retail’s Best Company to Work For’ 2021, further recognition has also been received at The UK Jewellery Awards where we were awarded Employer of the Year for 2020 and at The Retail Week Awards 2020, where we were awarded 'Best Place To Work'.

Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £16 million to over 750 different charities.

We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.

Some of our other benefits include:

• Holidays are 28 days per annum inclusive of bank holidays
• Outstanding staff discounts which extend to your family & friends.
• Healthcare & wellbeing scheme
• Contributory Pension & Life Assurance
• Free eye test at every 2 years
• Flu Vaccinations paid for
• Enhanced maternity and paternity package
• Maternity return to work bonus
• Paternity Leave
• Employee & family support & counselling – Retail Trust
• Cycle scheme

We are a COVID secure work place - whilst government restrictions have been lifted, at Beaverbrooks our safety measures will remain in place for now.

Ref: INDOFF

Beaverbrooks