Order Management Systems Manager
Job Introduction
The Order Management Systems Manager will be required to drive the technical roadmap for the Web Fulfilment operation whilst also supporting the eCommerce roadmap where required. Alongside project based work, you’ll also provide day-to-day support across the relevant systems primarily focusing upon the Order Management system.
This is a new position, reporting directly to the Stock Control & Web Fulfilment Manager.
Role Responsibility
This position plays an active role in the Web Fulfilment management team, through supporting the resolution of day-to-day technical issues and working to develop technical efficiencies at all times.
More specifically, you’ll be responsible for the following:
- Reviewing, identifying and delivering continuous system developments for the Fulfilment function.
- Accountability for the creation of specification documents for use by our system providers, which will be used through the development and delivery stages.
- Supporting the technical delivery of developments including the planning and delivery of UAT (User Acceptance Testing) for all major and minor releases.
- Ensuring all developments are assigned priorities in accordance with the requirements of other areas of the business.
- Playing a key part in ensuring the department meets its objectives, working continuously to deliver efficiencies and lower costs.
- Developing strong working relationships both internally and with external system suppliers.
- Adhering to the best working practices as defined by industry standards across all areas of responsibility
The Ideal Candidate
ESSENTIAL SKILLS AND EXPERIENCE
We’re looking for an individual with a technical background, ideally with experience of Fulfilment software packages (OMS/WMS).
Furthermore, it’s important that you have the following skills and experience:
- Excellent written and verbal communication skills
- Strong relationship-builder, as you’ll be working with both internal and external stakeholders including third party suppliers and agencies.
- Hands-on experience of technical project management/delivery
- Experience planning and conducting UAT
- Experience dealing with 3rd party supplier and agencies
- The ability to manage multiple workstreams and prioritise accordingly
- Ability to problem-solve
DESIRABLE SKILLS AND EXPERIENCE:
It’s advantageous if you also have the following skills and experience:
- Experience of budgetary control
- Advanced Excel skills, with experience in stakeholder reporting
- Highly driven and with a strong eye for detail
About the Company
Beaverbrooks is a family-owned jewellery and watch retailer established in 1919 with 70 stores across the UK, providing exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Gucci, Longines, Bremont, Michael Kors and Vivienne Westwood. We were awarded ‘Employer of the Year’ in The UK Jewellery Awards 2018, and have featured in The Sunday Times Top 100 ‘Best Companies to Work For’ for 15 consecutive years – ranking number 11 in 2018.
We place a lot of emphasis on building strong relationships and caring for one another, and we pride ourselves on the work we do for local communities. We give 20 per cent of our post-tax profits to charity and have donated over £11m to over 450 charities since 2000. We also encourage our 900+ colleagues to support time-giving initiatives and all our people are given an amount to donate to charity as a team each year.
Beaverbrooks