Part-Time Administrator (Web Fulfilment)
Job Introduction
- Administrator (Web Admin & Returns)
- Lytham St Annes
- Christmas temporary contract until 29th January 2022
- 25-30 hours per week. We can be flexible to offer from 25 to 30 hours per week, between Monday-Friday 9am-5pm and this can be discussed at interview.
- £9 per hour
An exciting opportunity has arisen for an Administrator to join our our dynamic and fast-growing Web Fulfilment operation, which oversees the delivery of all customer orders placed through our own Website & Mail Order channels alongside our affiliations through Next and Shop Direct.
Acting as the main link between the department and our stores, you will look to provide the best service for our customers, every time; ensuring that all orders placed through each of our channels meets the delivery dates that we quote to the customer. In addition, you will manage a series of reports tracking numerous elements of the Fulfilment operation.
We are proud to have recently achieved the number one position in the prestigious 100 Best Companies to Work For list 2021, in addition to being announced as ‘Retail’s Best Company to Work For’ 2021. It’s also our 16th consecutive year of receiving three-star accreditation for ‘world class’ levels of workplace engagement.
Role Responsibility
The role will predominantly involve;
- Analysing the progress of orders, placing a strong focus upon ensuring that delivery dates and deadlines are met.
- Where delivery dates are not possible you will ensure that customers are notified of any delays at the earliest opportunity.
- You will ensure that all details relating to an order are kept up to date, making sure that all notes are maintained.
- Building strong relationships with our branches and holding stores accountable for their performance in checking and actioning any order requests.
- Liaising with our Special Orders department ensuring special orders are placed, managing the lead times and item cost prices.
- Handling daily stock transfers including Ship from Store and Local Pick Click and Collect.
- Actioning incoming department post daily.
- Monitoring Hitachi Finance agreement status’ confirming payment has been requested where appropriate.
All applicable system training will be provided as part of the role.
The Ideal Candidate
- Experience of, and passion for, delivering excellent customer service
- Excellent written and verbal communication skills
- Competent in Microsoft Office (Outlook, Word, Excel)
- Proactive, with a ‘take action’ mindset
- Highly organised and self-motivated
- Ability to prioritise
- Ability to multi-task
- Good rapport building skills and the ability to be adaptable
- Works well individually and within a team
About the Company
We’re a family business. And you can tell that when you get here. It feels like family.
Established in 1919 we now have 72 stores across the UK and an ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.
Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £16 million to over 750 different charities.
We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.
Some of our other benefits include:
- Holidays are 28 days per annum inclusive of bank holidays
- Outstanding staff discounts which extend to your family & friends.
- Wellbeing scheme
- Contributory Pension & Life Assurance
- Free eye test every 2 years
- Flu Vaccinations paid for
- Enhanced maternity and paternity package
- Maternity return to work bonus
- Paternity Leave
- Employee & family support & counselling – Retail Trust
- Cycle scheme
We are a COVID secure work place - whilst government restrictions have been lifted, at Beaverbrooks our safety measures will remain in place for now.
If you would like to know more about Beaverbrooks, visit https://www.beaverbrooks.co.uk/about-us
Beaverbrooks
The Hallmark of Amazing People
Ref: INDOFF
Beaverbrooks