Returns Admin Assistant

Job Introduction

• Returns Admin Assistant
• Lytham St Anne's, Lancashire
• Permanent, 30 hours per week across Monday, Tuesday, Thursday, Friday
• Salary: £10.42 Per Hour
• Close date: Saturday 9th September
• Interviews: W/C 18th September

An exciting opportunity has arisen for a Returns Admin Assistant to join our dynamic and fast-growing Web Fulfilment Operation and provide returns support for all our online customer orders. 

The shift pattern will be Monday, Tuesday, Thursday, Friday but during the build up to & in peak periods, along with providing cover for team member’s holidays, there will be a need for flexibility as you may be required to work additional hours. Additional shift patterns will fall during our department working hours of 8am-7pm, Monday to Sunday. Shift patterns will be published 4 weeks in advance.

This is a great opportunity to work for an award winning, jewellery retailer recognised as:

• ‘The Happiest Place to Work’, in partnership with Retail Trust, at the Retail Week Awards 2023
• The #6 Best Large Company in the UK and ‘Retail’s Best Company to Work For’ in the prestigious 100 Best Companies to Work For list 2022
• ‘Employer of the Year’ for 2022 at the UK Jewellery Awards

Working at Beaverbrooks also brings with it a whole host of rewards and benefits, some of which are:

• Great office profit share bonus
• Outstanding colleague discounts which extend to your family & friends
• Free car parking
• Wellbeing scheme
• Contributory Pension & Life Assurance
• Regular social events- including, but not limited to: pay day drinks, football hospitality events, theatre and theme park trips.
• Free eye test every 2 years
• Flu Vaccinations paid for
• Enhanced maternity and paternity package
• Maternity return to work bonus
• Employee & family support & counselling – Retail Trust

Role Responsibility

The role will predominantly involve;

• Handling & processing all inbound Online Returns & Exchanges from all channels, through our internal Order Management System
• Quality Control checking item condition upon return
• Correctly logging all aspects of parcel return information
• Ensuring all payments that require releasing back to customers are actioned within the set timeframe.
• You will need a strong relationship with several departments, such as special orders, customer service and audit.
• You will ensure that all details relating to an order are kept up to date, making sure that all notes are maintained.
• Liaising with customers regarding reason unknown returns, providing them Order Exchange and tracking updates and obtaining payment details where additional payments are required.
• Supporting with any Watch warranty audits, including de-activations and obtaining replacements
• Supporting Finance with any payment queries

All applicable system training will be provided as part of the role.

The Ideal Candidate

• Experience of, and passion for, delivering excellent customer service
• Excellent written and verbal communication skills
• Competent in Microsoft Office (Outlook, Word, Excel)
• Proactive, with a ‘take action’ mindset
• Highly organised and self-motivated
• Ability to prioritise
• Ability to multi-task
• Good rapport building skills and the ability to be adaptable
• Works well individually and within a team

About the Company

We’re a family business. And you can tell that when you get here. It feels like family.

Established in 1919 we now have 85 locations across the UK, with 64 Beaverbrooks stores plus 18 dedicated brand boutiques including Tag Heuer, OMEGA, Breitling and Tudor. We also have our very successful ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.

Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated £21 million to over 1000 different charities.

We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.

If you would like to know more about Beaverbrooks, visit https://www.beaverbrooks.co.uk/about-us

Ref: INDOFF

Beaverbrooks