Returns Admin Assistant

Job Introduction

• Returns Admin Assistant
• Lytham St Anne's, Lancashire
• Temporary, 37.5 hours per week: 2nd Nov - 31st Jan
• Salary: £12.21 per hour, £23,891.46 per annum
• Close date: Friday 12th September

An exciting opportunity has arisen for a Returns Admin Assistant to join our dynamic and fast-growing Web Fulfilment Operation and provide returns support for all our online customer orders. 

The shift pattern will be Monday – Friday 9-5pm but during the build up to & in peak periods, along with providing cover for team member’s holidays, there will be a need for flexibility as you may be required to work additional hours. Additional shift patterns will fall during our department working hours of 8am-7pm, Monday to Saturday. Shift patterns will be published 4 weeks in advance.

Main Responsibilities

• Handling & processing all inbound Online Returns & Exchanges from all channels, through our internal Order Management System
• Quality Control checking item condition upon return
• Correctly logging all aspects of parcel return information
• Ensuring all payments that require releasing back to customers are actioned within the set timeframe.
• You will need a strong relationship with several departments, such as special orders, customer service and audit.
• You will ensure that all details relating to an order are kept up to date, making sure that all notes are maintained.
• Liaising with customers regarding reason unknown returns, providing them Order Exchange and tracking updates and obtaining payment details where additional payments are required.
• Supporting with any Watch warranty audits, including de-activations and obtaining replacements
• Supporting Finance with any payment queries

About Beaverbrooks 

Established in 1919, we have 80 locations across the UK. This includes 57 Beaverbrooks stores & 23 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling & Tudor. We also have 3 Loupe boutiques, with Rolex showrooms.   

We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.   

Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers & the wider community. 

As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued.  

The awards we’ve been given as an employer speak volumes about what it’s like to work here, some of which are:   

• Retail's 3rd Best Company to Work For - Best Companies 2024
• We have been awarded a 3 star accreditation for 'World Class levels of Engagement' for 19 years running - Best Companies 2024 - based on colleague feedback.
• 'Employer of the Year 2024’ - The UK Jewellery Awards

 Amazing benefits for amazing people

They say you get out what you put in. And, at Beaverbrooks, our people put in so much.

In return, just some of the benefits we offer include: 

• 33 days holidays (inc bank hols)
• Contributory Pension & Life Assurance
• Outstanding colleague discounts, which extend to your family & friends
• Wellbeing scheme
• Employee & family support & counselling in partnership with the Retail Trust
• A variety of different schemes to help you support charities close to your heart

All applicable system training will be provided as part of the role.

The Ideal Candidate

ESSENTIAL SKILLS

• Experience of, and passion for, delivering excellent customer service
• Excellent written and verbal communication skills
• Competent in Microsoft Office (Outlook, Word, Excel)
• Proactive, with a ‘take action’ mindset
• Highly organised and self-motivated
• Ability to prioritise
• Ability to multi-task
• Good rapport building skills and the ability to be adaptable
• Works well individually and within a team

 Beaverbrooks - the hallmark of amazing people

Beaverbrooks