Returns Assistant
Job Introduction
Job Title: Returns Assistant
Department: Web Fulfilment
Contract: 12-month temporary contract
Location: Lytham St Annes
Hours: 37.5 hours per week. Please see further detail below on working patterns.
Salary: £17,904.52 per annum (£9.15 per hour) rising to £19,364.067 (£9.89 per hour) following the successful completion of the transition period.
Close date: Sunday 11th July
Interview dates: w/c 12th July
An exciting opportunity has arisen to be a part of our dynamic and fast-growing Web Admin & Returns operation, which oversees the returns of all customer orders placed through our own website & mail order channels alongside our affiliations through Next & Shop Direct.
The successful candidate will join a large existing team, who all focus on providing the best possible service to our customers, every time.
Within a usual day, you will support the Return’s area of the Web Fulfilment department ensuring that all returned orders are processed and are refunded/exchanged to the customer within the timeframe advertised.
During the build up to & during peak & sale periods, and to provide cover for team member’s holidays, there will be a need for flexibility as you may be required to work additional hours, depending upon return parcel quantities. Shift patterns will fall during our department working hours of 7.30am-10.30pm, Monday to Sunday. Shift patterns will be published 6 weeks in advance.
Role Responsibility
The role will predominantly involve;
- Handling & processing all inbound returns from all channels through our internal order management system.
- Quality Control- checking item condition upon return.
- Following set packing guidelines when actioning exchanges.
- Ensuring all payments that require releasing back to customers are actioned within the set timeframe.
- Building strong relationships with our branches, particularly as you will be required to call them to request items of stock for customer exchanges.
- Building strong relationships with several internal departments, such as Special Orders, Customer Service and Audit.
- Ensuring that all details relating to an order are kept up to date and all notes are clearly maintained.
- Contacting customers directly by phone to obtain payment details where additional payments are required.
- Communicating via email with customers providing them order exchange and tracking updates
The Ideal Candidate
ESSENTIAL SKILLS
- Experience of, and passion for, delivering excellent customer service
- Excellent written and verbal communication skills
- Highly organised and self-motivated
- Ability to prioritise
- Proactive, with a ‘take action’ mindset
- Good rapport building skills and the ability to be adaptable
- Works well individually and within a team
- Competent in Microsoft Office (Outlook, Word, Excel)
About the Company
We’re a family business. And you can tell that when you get here. It feels like family.
Established in 1919 we now have 72 stores across the UK and an ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.
As well as achieving the number one position in the prestigious 100 Best Companies to Work For list 2021, and ‘Retail’s Best Company to Work For’ 2021, further recognition has also been received at The UK Jewellery Awards where we were awarded Employer of the Year for 2020 and at The Retail Week Awards 2020, where we were awarded 'Best Place To Work'.
Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £16 million to over 750 different charities.
We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.
Some of our other benefits include:
- Holidays are 28 days per annum inclusive of bank holidays.
- Outstanding staff discounts which extend to your family & friends.
- Wellbeing scheme
- Contributory Pension & Life Assurance
- Free eye test every 2 years
- Flu Vaccinations paid for
- Enhanced maternity and paternity package
- Maternity return to work bonus
- Paternity Leave
- Employee & family support & counselling – Retail Trust
- Cycle scheme
If you would like to know more about Beaverbrooks, visit https://www.beaverbrooks.co.uk/about-us
Beaverbrooks
The Hallmark of Amazing People
Ref: INDOFF
Beaverbrooks
