Sales Consultant

Job Introduction

• Sales Consultant
• Customer Service Sales Department
• Permanent
• Full time – 37.5 hours per week across 7 days, within  the department opening hours of 9am – 8pm
• Lytham St Annes, Lancashire
• £23,129.90 per annum
• Close date – Wednesday 19th February
• Initials calls – 20th and 21st February and interviews – w/c 24th February

An exciting opportunity has arisen for a passionate and results-driven Sales Consultant to develop a luxury retail career with an award-winning family owned jewellers in our Customer Service Sales department at our Beaverbrooks Office in Lytham. 

Shift patterns will be published 8 weeks in advance.

KEY RESPONSIBILITIES 

As a Sales Consultant at Beaverbrooks, you’ll enjoy passionately selling stunning diamonds, jewellery and watches to our customers over the phone, webchat and email. This also includes handling of price promises through our website. 

It means you’ll be creating moments that will last a lifetime—for every customer, every time.

You’ll know how to encourage love and appreciation for our products, by knowing each one of them and what makes them special. 

When listening to customers, you’ll understand their needs and how much they’d like to spend on something really special, so you can help them find the perfect item for their occasion.

Make no mistake, there's a lot to learn about the products, the people and the Beaverbrooks Way. And be prepared for accountability. The truth is, you’re going to have to work hard if you want to keep up—but, believe us, you’ll want to.

We’re realistic about people’s goals. We let you know how well you’re doing so you can grow your skills and help grow the business—and so that we can reward you properly when you achieve targets and other key performance indicators. 

Learning & Development is a key part of this role to ensure that your brand and product knowledge is up to date to ensure the customer receives the best possible advice. 

About Beaverbrooks

Established in 1919, we have 88 locations across the UK. This includes 63 Beaverbrooks stores & 22 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling & Tudor. We also have 3 Loupe boutiques, with Rolex showrooms. 

We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.  

Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers & the wider community. 

As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued. 

The awards we’ve been given as an employer speak volumes about what it’s like to work here, some of which are:  

• Retail's 3rd Best Company to Work For - Best Companies 2024
• We have been awarded a 3 star accreditation for 'World Class levels of Engagement' for 19 years running - Best Companies 2024 - based on colleague feedback
• 'Employer of the Year 2024’ - The UK Jewellery Awards

Amazing benefits for amazing people

They say you get out what you put in. And, at Beaverbrooks, our people put in so much.

In return, just some of the benefits we offer include:

• 28 days holidays (inc bank hols)
• Contributory Pension & Life Assurance
• Outstanding colleague discounts, which extend to your family & friends
• Wellbeing scheme
• Employee & family support & counselling in partnership with the Retail Trust
• A variety of different schemes to help you support charities close to your heart
• Office profit share bonus

THE IDEAL CANDIDATE 

ESSENTIAL SKILLS

• Ability to demonstrate the values and behaviours of the Beaverbrooks Way - The Beaverbrooks Way
• Experience of and passion for delivering excellent customer service within a customer-facing role
• Results driven  
• Excellent verbal and written communication skills 
• Good rapport building skills and the ability to be adaptable 
• Self-motivated with the ability to prioritise and manage own workload 
• Good questioning and negotiating skills 
• Active listener 
• Assertive 
• Good decision-making skills 

DESIRABLE SKILLS 

• Previous experience of a similar role. 
• Good typing speed and the ability to respond quickly and effectively 
• Competent in Microsoft Office (Outlook, Word & Excel) 
• Ability to influence and inspire other colleagues
• Previous experience of working to financial targets or KPIs 

 Beaverbrooks - The hallmark of amazing people

 REF:INDOFF

Beaverbrooks