Sales Consultant

Job Introduction

• Sales Consultant
• Hours: Permanent, Part Time – 30 hours per week, across 7 days, within the department opening hours of 8am – 6pm (8pm business dependant)
• Location: Lytham St Annes, Lancashire
• Salary: £20,185.10 per annum (pro rata of £25,231.38)
• Close date: Thursday 6th August
• Interview dates: Friday 7th August 

We are looking for a passionate and results-driven Sales Consultant to develop a luxury retail career with an award-winning family owned jeweller at our Customer Service department at our Beaverbrooks Head Office in Lytham. 

Key Responsibilities

Join us as a Sales Consultant and develop your luxury retail career with our family-owned jewellers. 

In this role you’ll passionately sell diamonds, jewellery and branded watches to our customers over the phone, webchat and email as well as price promises. 

It means you’ll be creating moments that will last a lifetime—for every customer, every time. You’ll know how to encourage love and appreciation for our products and develop your product knowledge.

When listening to customers, you’ll understand their needs and how much they’d like to spend on something special, so you can help them find the perfect item.

Make no mistake, there's a lot to learn about the products, the people and the Beaverbrooks Way. And be prepared for accountability. The truth is, you’re going to have to work hard if you want to keep up—but, believe us, you’ll want to.

We’re realistic about people’s goals. We let you know how well you’re doing so you can grow your skills and help grow the business—and so that we can reward you properly when you achieve targets and other key performance indicators. 

About Beaverbrooks

Established in 1919, we have 80 locations across the UK. This includes 57 Beaverbrooks stores & 23 dedicated brand boutiques, including TAG Heuer, OMEGA, Breitling & Tudor. We also have 3 Loupe boutiques, with Rolex showrooms.   We’re a family business. And you can tell that when you get here. It feels like family. From the very smallest details to the big important things.   Our core purpose is to enrich lives. We aim to make a positive difference to the world we live in. This includes our colleagues, customers, suppliers & the wider community. As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued.  

The awards we’ve been given speak volumes about what it’s like to work here, some of which are:

• Retail's No 1 Best Company to Work For - Best Companies 2025
• Accredited as an Outstanding Company to Work For - Best Companies 2025
• 'Employer of the Year 2026’ - The UK Jewellery Awards

Amazing benefits for amazing people

They say you get out what you put in. And, at Beaverbrooks, our people put in so much.

In return, just some of the benefits we offer include:

• Office profit share bonus 
• Enjoy 28 days’ holiday including bank holidays, which increases to 33 days after 2 years service (pro rata).
• Plus, an extra paid day off for your birthday – because it’s your day and we think it should be celebrated.
• Holiday entitlement grows further every five years, recognising your long service.
• Generous colleague discounts, including for family and friends
• Wellbeing support and employee & family counselling with the Retail Trust
• Contributory pension and life assurance
• Enhanced maternity and paternity packages, plus a return-to-work bonus
• Charity initiatives to help you support causes close to your heart

The Ideal Candidate

Essential Skills

• Ability to demonstrate the values and behaviours of The Beaverbrooks Way
• Experience of and passion for delivering excellent customer service
• Results driven
• Excellent verbal and written communication skills 
• Good rapport building skills and the ability to be adaptable 
• Self-motivated with the ability to prioritise and manage own workload 
• Active listener with good questioning and negotiating skills 
• Assertive and excellent decision-making skills 
• Able to share knowledge, feedback, and best practices to support continuous improvement
• Participate in team meetings, training, and engagement activities
• Take ownership of personal development and embrace feedback constructively
• Adapt positively to change and support new initiatives
• Promote Beaverbrooks values and contribute to an inclusive workplace
• Contribute to a positive, and supportive team environment
• Support colleagues to contribute to a culture of teamwork
• Embrace feedback and use it constructively to improve performance and strengthen team relationships.

Desirable Skills

• Good typing speed and the ability to respond to customers effectively 
• Competent in Microsoft Office (Outlook, Word & Excel) 
• Ability to influence and inspire other colleagues
• Previous experience of working to financial targets or KPIs 

Beaverbrooks - The hallmark of amazing people

 REF:INDOFF

Beaverbrooks