Systems and Testing Assistant (Web Fulfilment)

Job Introduction

Job Title: Systems and Testing Assistant (Web Fulfilment) 

Contract: 12-month temporary contract

Hours: 37.5 hours per week, Monday to Friday 9am-5pm but with the requirement to be flexible to increase hours at peak periods to meet business needs. Please see further detail in the job description. 

Location: Lytham St Annes 

Salary: £20,000 - £22,000 per annum depending on experience

Close date: Wednesday 21st April 

Interviews: w/c 26th April 

We have an exciting, new opportunity for a proactive and highly organised Systems and Testing Assistant to join our web fulfilment operation to support in the ongoing management and maintenance of our order management systems.

The successful person will gain valuable experience on a wide range of technical systems that support our fulfilment operation and will also play an important part in the exciting rollout of our new order management system which is scheduled for launch later this year.

Our web fulfilment operation oversees the delivery of all customer orders placed through our own Beaverbrooks website & mail order sales channels along with Next, The Very Group and connected affiliate website.

Whilst the working hours for this role will predominantly be 9am to 5pm, Monday to Friday, there may be the occasional need to work additional hours during peak periods. These hours may fall anywhere within the department’s operational days and hours (7:30am – 10:30pm, 7 days a week).

Role Responsibility

• Supporting the Web Fulfilment Systems Manager with systems maintenance, configuration, and changes
• Using logging and monitoring tools to investigate issues with the order fulfilment processes and recording issues for further investigation accordingly
• Assisting with operational tasks, such as order status checks, responding to system alerts and operational technical queries to completion
• Working closely with the Web Fulfilment operational team as well as eCommerce and IT, to ensure systems remain fit for purpose.
• Supporting with end-to-end testing of new system functionality
• Raising bugs discovered in investigation and testing fixes with our systems development team
• Supporting with planned system enhancement deployments
• Identifying areas for further enhancement or improvement opportunity

The Ideal Candidate

Essential skills and experience

• Experience of working to tight deadlines
• Highly organised and self-motivated
• Ability to prioritise
• Ability to multi-task
• Good rapport building skills and the ability to be adaptable
• Works well individually and within a team
• Excellent analytical skills
• An inquisitive mindset for technical systems and services and is looking to develop and enhance their skills in this field
• Previous experience of learning a technical system confidently and quickly
• Awareness of User Acceptance Testing (UAT) of technical systems solutions

Desirable skills and experience

• Previous experience of working with Microsoft NAV / Business Central or comparable Order Management System
• Experience of raising systems bugs or issues

About the Company

We’re a family business. And you can tell that when you get here. It feels like family.

Established in 1919 we now have 72 stores across the UK and an ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.

Awards include ‘Employer of the Year’ in The UK Jewellery Awards 2020 as well as featuring in The Sunday Times Top 100 ‘Best Companies to Work For’ for 17 consecutive years – ranking number 9 in 2020. Recently further recognition has also been received at the Retail Week Awards 2020, where we were awarded 'Best Place To Work'.

Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £16 million to over 750 different charities.

We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.

Some of our other benefits include:

• Holidays are 28 days per annum inclusive of bank holidays, rising to 33 days the March after completion of 2 years’ service.
• Outstanding staff discounts which extend to your family & friends.
• Wellbeing scheme
• Contributory Pension & Life Assurance
• Free eye test at every 2 years
• Flu Vaccinations paid for
• Enhanced maternity and paternity package
• Maternity return to work bonus
• Paternity Leave
• Employee & family support & counselling – Retail Trust
• Cycle scheme

If you would like to know more about Beaverbrooks, visit https://www.beaverbrooks.co.uk/about-us

RefINDRS

Beaverbrooks