Web Admin Administrator

Job Introduction

• Web Admin Administrator
• Lytham St Anne's, Lancashire
• 37.5 hours per week, 12 month temporary contract
• Salary: £10.65 Per Hour
• Close date: 25th September
• Interviews: W/C 2nd October

An exciting opportunity has arisen to be a part of our dynamic and fast-growing Web Fulfilment Admin operation. Our department provides admin support for all our online customer orders (placed through our Beaverbrooks website, mail order channels, along with our Next and Very affiliation)

During the build up to & during peak periods, along with providing cover for team member’s holidays, there will be a need for flexibility as you may be required to work additional hours. Shift patterns will fall during our department working hours of 8am-7pm, Monday to Sunday and on a weekly rotation basis. Shift patterns will be published 4 weeks in advance.

This is a great opportunity to work for an award winning, jewellery retailer recognised as:

• ‘The Happiest Place to Work’, in partnership with Retail Trust, at the Retail Week Awards 2023
• The #6 Best Large Company in the UK and ‘Retail’s Best Company to Work For’ in the prestigious 100 Best Companies to Work For list 2022
• ‘Employer of the Year’ for 2022 at the UK Jewellery Awards

Working at Beaverbrooks also brings with it a whole host of rewards and benefits, some of which are:

• Great office profit share bonus
• Outstanding colleague discounts which extend to your family & friends
• Free car parking
• Wellbeing scheme
• Contributory Pension & Life Assurance
• Regular social events- including, but not limited to: pay day drinks, football hospitality events, theatre and theme park trips.
• Free eye test every 2 years
• Flu Vaccinations paid for
• Enhanced maternity and paternity package
• Maternity return to work bonus
• Employee & family support & counselling – Retail Trust

This is an ideal role for a logical individual who is passionate about providing great customer experiences, and who is looking to progress their career in admin. 

Role Responsibility

The role will predominantly involve;

• Analysing the progress of orders, placing a strong focus upon ensuring that delivery dates and deadlines are met.
• Where delivery dates are not possible you will ensure that customers are notified of any delays at the earliest opportunity.
• You will ensure that all details relating to an order are kept up to date, making sure that all notes are maintained.
• Building strong relationships with our branches and holding stores accountable for their performance in checking and actioning any order requests.
• Managing updating our ‘Dispatched Orders on Time’ report and circulating this on a weekly & monthly basis.
• Actioning incoming department post daily.
• Monitoring V12 Finance agreement status’ confirming payment has been requested where appropriate.

All applicable system training will be provided as part of the role.

The Ideal Candidate

ESSENTIAL SKILLS AND EXPERIENCE

• Experience of, and passion for, delivering excellent customer service
• Excellent written and verbal communication skills
• Competent in Microsoft Office (Outlook, Word, Excel)
• Proactive, with a ‘take action’ mindset
• Highly organised and self-motivated
• Ability to prioritise
• Ability to multi-task
• Good rapport building skills and the ability to be adaptable
• Works well individually and within a team

About the Company

We’re a family business. And you can tell that when you get here. It feels like family.

Established in 1919 we now have 85 locations across the UK, with 64 Beaverbrooks stores plus 18 dedicated brand boutiques including Tag Heuer, OMEGA, Breitling and Tudor. We also have our very successful ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.

Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated £21 million to over 1000 different charities.

We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.

If you would like to know more about Beaverbrooks, visit https://www.beaverbrooks.co.uk/about-us

Ref: INDOFF

Beaverbrooks