eCommerce Technical Business Analyst

Job Introduction

• eCommerce Technical Business Analyst
• Lytham St Annes- with some flexibility for hybrid working
• 37.5 hours per week
• up to £40,000 depending on experience

We have an exciting opportunity for a Technical Business Analyst to join our fast-paced eCommerce Product team and support the ongoing strategic development of our platform.

Working closely with our team of external engineers, you will support in the creation of business requirements and acceptance criteria for technical projects and integrations, helping to ensure functionality developed is fit for purpose and of the standards required by the business.

Technical product/eCommerce experience is essential for this role, as is an obsession over perfecting the online purchase journey for our customers.

We are proud to have recently achieved the number one position in the prestigious 100 Best Companies to Work For list 2021, in addition to being announced as ‘Retail’s Best Company to Work For’ 2021. It’s also our 16th consecutive year of receiving three-star accreditation for ‘world class’ levels of workplace engagement.

This role is based at our Office in Lytham St Annes, but the team are currently hybrid working so opportunities to work from home can be discussed at interview.

Role Responsibility

As the eCommerce Technical Business Analyst you will: 

• review, interpret, and convert technical documentation into business requirements to feed into our external engineering team.
• ensure proposed technical solutions are fit for purpose to meet the project objectives, budget and to ensure they take into consideration resource capacity within the business.
• liaise with project stakeholders to create business requirements, carry out gap analysis and document solution designs and process maps where applicable.
• carry out critical reviews of proposed technical solutions from external engineering teams taking into consideration risks, benefits, and the overall business impact.
• lead technical discussions where necessary, acting as an advisor to not only the product team but also the whole eCommerce department. 
• offer support with issues and incidents occurring on the live production site, helping to find a resolution and/or escalate as required.
• support the Test Analysts in the creation of technical test cases when required to ensure the business requirements are being tested within UAT.
• assist in releases to the ecommerce application, in conjunction with the eCommerce Product Manager and the rest of the Product team.
• play a key part in improving online customer engagement and conversion, with a particular focus on the role tech plays within this.

The Ideal Candidate

Essential Skills and Experience

• Strong mix of technical and functional experience in eCommerce systems, including product information management, order management, payment processing and content management.
• Excellent knowledge of web platforms and systems integrations.
• Hands-on experience of working with both 3rd party engineering teams and internal stakeholders.
• Familiarity with Agile project management practices.
• Strong understanding of software development and coding languages (e.g. CSS, JavaScript)
• Experience with APIs and integration processes.
• Detail-focussed.
• A passion for online/digital.

Desirable Skills and Experience

• Domain experience of the Hybris platform and associated business tools
• Experience with GCP or another cloud-hosting service
• Knowledge of SEO tech and core web vitals

About the Company

We’re a family business. And you can tell that when you get here. It feels like family.

Established in 1919 we now have 72 stores across the UK and an ecommerce website, which was launched in 2001. We provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.

Our purpose is to enrich lives, which simply means making a positive difference to the world we live in. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £16 million to over 750 different charities.

We pride ourselves on the work we do for local communities and in support of this we offer charity matching – you raise it, we match it! You can also take 2 paid charity days per year where you can spend time away from the business doing charity work and take time off to give blood.

Some of our other benefits include:

• Office profit share bonus
• Free car parking
• Outstanding staff discounts which extend to your family & friends.
• Wellbeing scheme
• Contributory Pension & Life Assurance
• Free eye test every 2 years
• Flu Vaccinations paid for
• Enhanced maternity and paternity package
• Maternity return to work bonus
• Employee & family support & counselling – Retail Trust
• Cycle scheme

If you would like to know more about Beaverbrooks, visit https://www.beaverbrooks.co.uk/about-us

Ref: INDOFF 

Beaverbrooks