eCommerce Technology Assistant

Job Introduction

Job Title: eCommerce Technology Assistant

Location: Lytham St.Annes

Contract: 37.5 hours per week, Monday- Friday 9am-5pm

Salary: £20,000-£22,000 per annum

Interview dates: Thursday 12th March & Friday 13th March 

We have a fantastic opportunity for someone who wishes to pursue a career in the technical side of eCommerce to join our growing team here at Beaverbrooks Head Office as eCommerce Technology Assistant.

You will report into the eCommerce Technology Manager, supporting a variety of technical functions, including operational tasks, site maintenance, monitoring and testing.

Role Responsibility

• Assisting the eCommerce Technology Manager with operational tasks, such as order status checks, responding to system alerts, reviewing service dashboards.
• Using our logging and monitoring tools to investigate issues with our website.
• Supporting the eCommerce QA Tester on the testing of new releases to our website and supporting systems.
• Raising bugs discovered in investigation and testing with our development team.
• Using the eCommerce business tools to update our website configuration when required (training to be provided).
• Assisting our Customer Service, IT, and Fulfilment teams with queries about our eCommerce systems.
• Contributing to the creation of business requirements for new site features.
• Supporting the eCommerce Technology Manager in the maintenance of our site monitoring and dashboards.

The Ideal Candidate

ESSENTIAL SKILLS AND EXPERIENCE

• Experience of Web/Software Development, Computer Science or equivalent subject through education or equivalent work experience.
• An inquiring mind and a willingness to develop technical skills related to eCommerce.
• Excellent attention to detail, accuracy and consistency.
• Highly organised and motivated.
• Have a proactive and logical approach to problem-solving.
• Excellent written and spoken communication skills.
• The ability to work closely within a team.

DESIRABLE SKILLS AND EXPERIENCE

• Basic understanding of web development, building HTML/CSS pages and/or writing simple scripts in a language such as JavaScript/Python/Ruby etc.
• Experience using a web content management system.
• Experience of using an issue tracking tool, such as JIRA or Bugzilla.
• Experience of working on projects with third-parties, e.g. external development teams or design agencies.
• A passion for online shopping and the internet.
• Experience of working in eCommerce is preferable but not essential.

About the Company

We’re a family business. And you can tell that when you get here. It feels like family.

From the very smallest details to the big important things. You’ll feel it in the warm and familiar way we talk to each other and you’ll feel it in the way we engage with the wider community, too.

As a company – we’re true to our word. When we say we’re going to do something, we go all out to do it. And every individual is truly valued.

Established in 1919 we now have 70 stores across the UK and provide exceptional quality diamonds, jewellery and watches as well as top name brands such as TAG Heuer, Omega, Breitling, Tudor, Gucci and Vivienne Westwood.

We pride ourselves on the work we do for local communities. We donate 20 per cent of retained profits to charity and since the year 2000, Beaverbrooks has donated in excess of £13 million to over 750 different charities.

We were awarded ‘Employer of the Year’ in The UK Jewellery Awards 2019 and have featured in The Sunday Times Top 100 ‘Best Companies to Work For’ for 17 consecutive years –ranking number 9 in 2020. Further recognition has also been received at the Retail Week Awards 2019, where we were awarded 'Best Place To Work'.

Ref INDRS 

Beaverbrooks